It is that last one which I am having the most trouble at the moment!
We have a package with BT which allows us 10GB of download each calendar month. That has been fine each month since we joined back in the summer - we do usually use about 7 or 8GB a month, but not the full amount, so I thought we were doing fine with that package.
Unfortunately, I received an email from BT to say that we had used 15GB in December, which was very surprising. I also had another email from them to say that already in the month (on the 8th) we were projected to exceed the limit again this month! Oh dear!
So I have to start digging around. I started with the HomeHub and found a device listed which was not one of ours - as it was called "neighbourandhiswife" (insert their names) it was obviously theirs - so I phoned BT. These people are not friends of ours, and they haven't been inside the house in the last 5 years, let alone the last 6 months since we have had this HomeHub, so there is no way that they could have seen the Hub stickers with the passwords on them. So, passwords have been changed to longer configurations, and that device is on Access Control to limit the availability of the internet to them, should they get past the passwords again.
I thought we had the situation under control, and I have been monitoring the usage daily with the handy meter on the website. That was going fine, and we were back to 0.19 - 0.22GB a day which is fine. Then last night's reading from the night before had shot up to 0.6GB!!!
We have downloaded "live" meters to watch what uses the most, and we are checking the meter on the website daily, we are also trying to think about which websites may have been used on particular days. The YFG has had a load of homework set on a website which the school uses, and she had 85 English exercises to do - we are wondering about this as she had done a chunk of them on the day we recorded the 0.6GB, so I have sent an email to the school's IT dept to see what they know about it....I'll let you know as the investigation continues!
I really don't want to have to upgrade to a more expensive package but we have had the warning for going over the limit in December so we will be charged this month and every other month we exceed the limit.