My brain, that is!
(image from reviveactive.com)
I have endured three hours of training on the phone and internet, and that included some role play - which was painful! My brain hasn't been under this kind of pressure for ages - and it shows!! I am trying to make myself a giant flowchart to stick on the wall near my desk for quick reference whilst I am on the phone making calls, so that I don't forget anything vital. You may have to excuse me for a day or two whilst I get my head around all of this next week - I think the learning curve is going to be so steep I may need crampons!